LONDON: The British Airways strike announced for next month by pilots is set to cause at least five consecutive days of flight cancellations.
In a dispute over pay, the BA pilots have announced three days of strikes. The announced stoke will take place on 9, 10 and 27 September.
Despite the first strikes being on 9 and 10 September, some customers flying between the 8th and 12th have been told their flights have been cancelled – and to rebook or get a refund.
But some passengers said they had received cancellation emails in error.
After initially being informed their flights had been scrapped, they were then told their flights were going ahead.
Sarah Maxwell, from Belfast, was told by email that her flight from Dublin to Dubai had been axed – but when she got through to customer services they assured her the flight was “100% not cancelled”.
BA is yet to comment on whether it had sent some emails by mistake.
Many customers have also complained that they have been unable to get through to BA to make alternative arrangements.
BA says it carries 145,000 customers every day – with a fleet of more than 280 aircraft – and a BA plane takes off from somewhere in the world every 90 seconds.
BA said in a statement it was “extremely sorry” some of its customers were having difficulties trying to rearrange flights.
“Our teams have been working tirelessly to help as many of our customers as possible, in these unprecedented circumstances,” it said.
“Our planning teams have been providing our customers with as many options as possible, as quickly as possible, including a full refund or rebooking to a different date of travel.”
Customers have reported receiving emails late on Friday night and in the early hours of Saturday morning informing them their flight had been cancelled.
Many have taken to social media to complain that they have been unable to rebook via the website or get through on BA’s phone lines.