Having implemented various Contact Centre Projects in the Middle East, South Asia and African regions previously, C-Square Consulting (Pvt.) Ltd. has recently deployed a 150-seater end-to-end Genesys Contact Solution at Groupe Nouvelle Société Interafricaine D’assurance (NSIA).
The client company NSIA holds to its portfolio a network of banks and insurance companies spread over West Africa, Central Africa and Europe. Driven by an ambition to become the most revered inter-insurance financial institution in Africa and beyond, Group NSIA had started operations in July 1995 under the leadership of Jean Kacou Diagou, Founder & President, Group NSIA.
Maintaining an environment that offers a financial security to the stakeholders at all times, the NSIA operates with a margin of 160% at all times. Enabling NSIA to grow exponentially over the years in the revenues generated from the various insurance companies, the Founder & President of the Group have shown leadership time after time through the decisions taken.
Total number of banks and insurance companies held by Groupe NSIA equalled 15 in 2007, as the Group was on its way to become the leader in bank-insurance in the CIMA region.
As the Groupe grows in the region, its need for an optimum contact centre solution has also become paramount. It was due to this that the Groupe chose to partner with C Square Consulting. Aiming to provide the enterprising customer with a technology solution that is fully geared to the client’s business needs, C Square Consulting has on board a myriad of technology partners that include Avaya, Genesy, Cisco, Boole Server, Access Group, CIS and ASCOTEL.
With strength in Contact Centre Solutions, C Square also offers Consultancy for business development, Professional Services, Trainings, Support Services, Customized Development and Mobile Development to its clients. A product portfolio offered to the client by C Square include C2 Wallboard, C2 Agent Desktop, C2 Collection Desktop, C2 Complaint Management System, C2 Ticketing Support System, and C2 iSuite Portal.
Facilitating Groupe NSIA with the same, C Square Consulting has designed a Genesys Contact Centre Solution based on Gartner, a leader in Contact Centre Domain, for its client. Ahsan Mashkoor, Regional Director, C Square Consulting (Pvt.) Ltd is quite optimistic of the implementation that was closed under his supervision.
“Given NSIA’s extensive business outreach that is spread over three distinct geographical regions, we have maintained a very close watch on all steps leading up to the deployment. As per our policy, we are in touch with our client to provide any assistance needed post go-live,” comments Ahsan Mashkoor.
Although the Contact Centre Solution has gone live only recently, the Groupe has started realizing the uptick in operational efficiency made possible through C2 Square Consulting. The Contact Centre Solution designed and implemented for Groupe NSIA by C Square Consulting consisted of Genesys Inbound Dialler, Genesys Outbound Dialler, Genesys Voice Platform (Interactive Voice Response), Genesys Call Recording Solution with Quality Management and Nuance Text to Speech.
Observing the operational efficiency gained in the business environment post-implementation of Genesys Contact Centre Solution, Jean Kacou Diagou, Founder & President, Group NSIA feels fortunate to have taken the decision to partner with C Square Consulting for the implementation.